At PokoBet Casino, your privacy is our top priority. We are committed to protecting your personal information and providing a secure, transparent, and responsible gaming environment. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website pokobetcasino.net and related services.

Information We Collect

When you access or use our platform, we may collect the following types of data:

• Identification Data: Name, address, email address, phone number, and date of birth.

• Account Information: Username, password, account settings, and preferences.

• Financial Information: Payment details such as credit/debit card data, eWallet information, or cryptocurrency wallet addresses.

• Gaming Activity: Bets placed, wins and losses, session history, tournament participation, and in-game behavior.

• Technical and Device Data: IP address, browser type, operating system, cookies, and device identifiers.

• Communication Data: Any messages, support requests, or feedback submitted to our customer service team.

How We Use Your Information

We process your personal data for the following purposes:

• Account Management: To create, verify, and manage your user account.

• Transaction Processing: To handle deposits, withdrawals, and other payments securely.

• Legal Compliance: To comply with financial regulations and Anti-Money Laundering (AML) laws.

• Customer Support: To respond to inquiries, complaints, or requests.

• Marketing & Promotions: To inform you about bonuses, special offers, and relevant updates (only if you have given consent).

• Security & Fraud Prevention: To safeguard your account, detect suspicious activity, and maintain platform integrity.

• Responsible Gaming: To offer tools such as deposit limits, self-exclusion, and session reminders that encourage safe play.

Data Sharing and Disclosure

We may share your personal data under the following circumstances:

• With trusted payment processors and third-party service providers necessary for the operation of our services.

• With regulatory authorities and law enforcement agencies where required by law.

• With software providers and gaming partners for system maintenance, audits, or compliance checks.

• For fraud prevention, dispute resolution, and ensuring fair gameplay.

PokoBet Casino does not sell or rent your personal information to third parties for marketing purposes. You may opt out of receiving promotional communications at any time.

Security Measures

We implement strict technical and organizational security procedures to protect your personal information, including:

• SSL encryption on all transactions.

• Secure servers with restricted access.

• Continuous monitoring to prevent unauthorized access, alteration, or misuse.

• Regular audits and compliance checks to maintain data integrity.

Cookies and Tracking

PokoBet Casino uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. For full details, please refer to our Cookie Policy.

Your Rights

Under applicable data protection laws (including the GDPR for EU residents), you have the right to:

• Access your personal data.

• Request correction or deletion of inaccurate or outdated data.

• Restrict or object to certain data processing activities.

• Withdraw your consent for marketing communications at any time.

• Request a copy of your stored data in a portable format.

To exercise these rights, please contact our Data Protection Officer at info@pokobetcasino.net.

Responsible Gaming

At PokoBet Casino, we promote responsible gambling. Players can use tools like self-exclusion, deposit limits, and session controls to maintain a healthy gaming balance. If you feel your gambling is becoming a concern, please reach out to our support team for help.

Policy Updates

This Privacy Policy may be updated periodically to reflect regulatory, operational, or technological changes. Any significant updates will be published on this page with a revised date at the top.

Contact Us

For any questions, feedback, or complaints related to your privacy or this policy, please contact us at info@pokobetcasino.net.
Our support team is available 24/7 to assist you.